Jacob & Williams AI Solutions, LLC focuses on practical, department-level pilots. We build small, well-scoped automations that reduce manual triage, shrink backlogs, and improve citizen experience without requiring a city-wide overhaul.
Cities don't buy buzzwords - they buy faster routing and fewer stuck cases. We design small automations that sit between forms, inboxes, and work crews.
We work best when the scope is tight: one department, one clear problem, a named pilot with measurable outcomes.
CivicSnap is our white-labeled citizen app. Inspired by 311-style experiences, tuned for Inland Empire cities. We deploy one core codebase and brand it for your city, so residents get a modern intake experience without a multi-year project.
Citizen snaps a pothole. AI confirms, tags GPS, and routes to the paving crew automatically.
Zero human triage, faster close-out times.
If 50 residents report the same graffiti, CivicSnap groups them into one ticket so crews aren’t spammed.
Better dashboards, cleaner work queues.
Auto-translates incoming reports (Spanish, Tagalog, etc.) so staff receive English summaries.
ADA-compliant and community-friendly.